Return Policy

Return Windows

• Non-defective items: returns accepted within 14 days of delivery.
• Defective items, items not as described, or items damaged in transit: returns accepted within 30 days of delivery.

The return window begins on the date the carrier marks the order as delivered.

RMA Authorization Required

All returns require prior Return Merchandise Authorization (RMA). To request an RMA, email [email protected] or use the live chat in the bottom right of the screen. Please include your order number, the item(s) you wish to return, photos of the item and its packaging, and a brief description of the issue. Returns shipped without an approved RMA number may be refused or delayed.

Items Must Be Returned in Original Condition

Items returned under RMA must arrive back to us in the same condition in which they were shipped, with all original protective packaging, sleeves, toploaders, slabs, tags, and accessories intact. Items that arrive damaged, altered, swapped, or in materially different condition than shipped are not eligible for refund and may be returned to the customer at the customer's expense.

We recommend insuring and tracking all return shipments.

Collectibles: Trading Cards & Comics

Trading cards and comic books are returnable under the windows above, with the following additional conditions designed to protect both buyer and seller against card-swap and condition-swap fraud:

• Unboxing video required for any defect, condition, or authenticity claim. The video must show the sealed shipping package, the package being opened, and the item being removed and inspected in a single continuous shot. Claims without an unboxing video may be denied.
• Graded / slabbed items (PSA, BGS, SGC, CGC, CBCS, etc.): the certification number on the returned slab must match the certification number we shipped. Slabs that have been cracked, opened, or tampered with are not eligible for return.
• Raw (ungraded) items: must be returned in the original toploader, sleeve, or bag-and-board, in the same condition shown in the listing photographs. We photograph distinguishing details of raw items before shipment; returned items must match those reference photos.
• Authenticity: if an item is determined by a reputable third-party authenticator to be counterfeit or not as described, we will issue a full refund including return shipping within the 30-day defective window.

Electronics: Final Sale Except DOA

Electronics are final sale and not eligible for return except in the case of a Dead-on-Arrival (DOA) defect reported within the 30-day defective-item window. A DOA claim requires photos and, where applicable, video evidence of the defect at the time of unboxing and first power-on. Please review listing photos, condition grades, and descriptions carefully before purchasing.

Clothing Exchanges

Clothing that does not fit is eligible for an exchange, provided the item is returned in the same condition in which it was shipped — unworn, unwashed, free of odors, with any original tags and packaging intact. Because most clothing inventory is one-of-a-kind, exchanges are subject to availability; if a comparable item is unavailable we will issue store credit or a refund at the customer's choice.

How to Return an Item

1. Email [email protected] or use the live chat in the bottom right of the screen, within the applicable return window, to request an RMA.
2. Include your order number, the item(s) involved, photos, and the reason for return. For trading cards, comics, or any defect/not-as-described claim, include an unboxing video.
3. Wait for an RMA approval email containing the RMA number and return shipping address.
4. Pack the item securely in its original protective packaging where possible, include the RMA number with the return, and ship with tracking and insurance.
5. Once received and inspected, approved refunds or exchanges are processed within 5 business days.

Return Shipping

For defective items, items not as described, items damaged in transit, and confirmed counterfeits, HitTreasure provides a prepaid return shipping label. For non-defective returns (including buyer's-remorse and clothing exchanges), the customer is responsible for return shipping costs. Original shipping charges are non-refundable except where the return is the result of our error.

Refund Processing

Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement after we process it, depending on your card issuer or payment provider.

Questions

Email [email protected] any time, or use the live chat in the bottom right of the screen.